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Terms and Conditions
Version Date: Thursday 9th July 2026
These Terms and Conditions apply to the use of this website and to the services, appointments, programmes, products and resources provided by Training and Treatment.
By using this website, booking an appointment, purchasing a service, or accessing any content provided by Training and Treatment, you agree to these Terms and Conditions.
1. About Training and Treatment
Training and Treatment provides sports therapy, rehabilitation, sports massage, exercise-based support, online programmes and related services for active individuals.
Business name: Training and Treatment
Location: CrossFit Wessex, Winnall, Winchester, SO23 7RX
Contact email: info@trainingandtreatment.uk
2. Services provided
Training and Treatment may provide services including, but not limited to:
Sports therapy
Sports massage
Injury assessment
Rehabilitation support
Exercise rehabilitation
Strength and conditioning guidance
Mobility programmes
Online rehabilitation support
Educational content and resources
Digital products or downloadable programmes
All services are designed to support movement, recovery, performance and general physical wellbeing. They are not a replacement for medical diagnosis, emergency care or advice from a GP, consultant, physiotherapist or other regulated healthcare professional where this is required.
3. Suitability of services
Before receiving treatment or rehabilitation support, you may be asked to complete an intake form, health questionnaire or consultation. It is your responsibility to provide accurate, complete and up-to-date information about your health, injury history, medication, symptoms and training background.
Training and Treatment reserves the right to refuse, stop or adapt treatment where it is considered unsafe, inappropriate or outside the therapist’s scope of practice. In some cases, you may be advised to seek medical assessment before treatment or exercise-based support can continue.
4. Bookings and appointments
Appointments can be booked through the website, booking system, by direct contact, or by any other approved booking method used by Training and Treatment.
When booking an appointment, you agree to provide accurate contact details and attend at the agreed time and location. You are responsible for checking your booking confirmation and ensuring the appointment details are correct.
Training and Treatment reserves the right to reschedule or cancel appointments where necessary due to illness, emergency, therapist availability, operational reasons or circumstances outside of our control. Where this happens, reasonable efforts will be made to offer an alternative appointment.
5. Late arrivals
If you arrive late for an appointment, your session may still finish at the scheduled end time to avoid delaying other clients.
Where you arrive significantly late, Training and Treatment reserves the right to treat the appointment as missed. In this case, the full appointment fee may still be charged.
6. Cancellations and missed appointments
If you need to cancel or reschedule an appointment, you must provide at least 24 hours notice.
Appointments cancelled with less than 24 hours notice may be charged in full or deducted from a block booking, package or prepaid session credit.
Missed appointments without notice may be charged in full.
These charges are in place to protect clinic time, appointment availability and the running of the business.
7. Payments
Payment may be required at the time of booking, at the appointment, or in advance depending on the service booked.
Training and Treatment reserves the right to change prices at any time. Any confirmed booking will be charged at the price shown at the time of booking unless otherwise agreed.
You agree to provide accurate billing and payment information when purchasing services, products or programmes.
8. Block bookings, packages and subscriptions
Block bookings, packages, subscriptions or prepaid session credits may be offered from time to time.
Where a block booking, package or subscription is purchased, the terms of that specific offer will apply. This may include expiry dates, usage limits, payment schedules or restrictions on transfer.
Unless otherwise stated, block bookings and prepaid sessions are for the named client only and cannot be transferred to another person.
Unused sessions may not be refunded once the package has started, except where required by law or agreed by Training and Treatment.
Training and Treatment reserves the right to withdraw, amend or update packages, offers or subscriptions at any time.
9. Online programmes and digital products
Training and Treatment may provide online rehabilitation, mobility programmes, exercise plans, downloadable resources or other digital content.
Digital products and online programmes are provided for educational and guidance purposes. They are not a substitute for individual medical assessment or emergency care.
You are responsible for ensuring that any exercises, programmes or resources are suitable for you. If you experience pain, worsening symptoms, dizziness, numbness, unusual discomfort or any other concerning symptoms, you should stop and seek appropriate professional advice.
Digital content, downloadable resources and online programmes must not be copied, shared, resold, distributed or reproduced without written permission from Training and Treatment.
10. Refunds
Refunds for appointments, services, packages, subscriptions, online programmes or digital products will be considered in line with the specific service purchased and your statutory rights.
Where a service has already been provided, a refund will not usually be offered unless required by law or agreed by Training and Treatment.
Where digital content has been accessed, downloaded or delivered, refunds may not be available unless required by law.
If you believe you are entitled to a refund, please contact Training and Treatment directly.
11. Client responsibilities
By using Training and Treatment services, you agree to:
Provide accurate and honest health, injury and contact information
Inform your therapist of any changes to your health, symptoms, medication or injury status
Follow advice and exercise guidance responsibly
Stop any exercise or activity that causes concerning symptoms
Seek medical advice where advised to do so
Attend appointments on time
Treat therapists, staff and other clients respectfully
Training and Treatment is not responsible for injury, loss or adverse outcomes caused by inaccurate information, failure to follow advice, unsupervised exercise, or continuing activities against professional guidance.
12. Results and outcomes
Training and Treatment will aim to provide professional, evidence-informed and practical support. However, results vary between individuals and cannot be guaranteed.
Recovery, performance, pain reduction and movement improvements depend on many factors, including injury type, training load, lifestyle, consistency, sleep, stress, medical history and adherence to advice.
No information on this website or provided through our services should be interpreted as a guarantee of a specific outcome.
13. Medical disclaimer
The information on this website, in emails, social media posts, downloadable resources, online programmes or other content is for general educational purposes only.
It should not be used as a substitute for medical advice, diagnosis or treatment.
If you have a medical emergency, severe pain, sudden weakness, loss of sensation, unexplained symptoms, chest pain, difficulty breathing, suspected fracture, suspected serious injury or any urgent medical concern, you should seek immediate medical assistance.
14. Website content
We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all content will always be complete, accurate or current.
Training and Treatment reserves the right to update, amend, remove or change website content, services, pricing, availability, offers or policies at any time without prior notice.
15. Products and service availability
Certain services, products, programmes or resources may be available exclusively online through the website or booking system.
All services, descriptions, prices and availability are subject to change at any time. Training and Treatment reserves the right to limit, withdraw or discontinue any product, service, programme or offer at any time.
We reserve the right to refuse a booking, purchase or service request where necessary, including where a service is not suitable, availability is limited, information provided is inaccurate, or the request falls outside our scope of practice.
16. Third-party tools and links
This website may use third-party tools, platforms or services, including booking systems, payment processors, website platforms, email systems or analytics tools.
Training and Treatment is not responsible for the operation, availability, security, content or policies of third-party websites or platforms.
If you access a third-party website or service through a link on our website, you do so at your own risk and should review that third party’s own terms and policies.
17. Personal information
Your submission of personal information through the website, booking system, forms, email, payment platform or other communication methods is governed by our Privacy Policy.
Please review our Privacy Policy to understand how your personal data is collected, used, stored and protected.
18. User comments, feedback and submissions
If you send feedback, testimonials, reviews, comments, suggestions, images, videos or other content to Training and Treatment, you confirm that the content is accurate, lawful and does not infringe the rights of any third party.
We may use feedback or testimonials for business, marketing or website purposes where appropriate and where permission has been given or where the content has been publicly submitted.
You must not submit content that is false, offensive, abusive, unlawful, defamatory, discriminatory, harmful or contains viruses, malware or other damaging material.
19. Prohibited use
You must not use this website or our services:
For any unlawful purpose
To submit false or misleading information
To interfere with website security or functionality
To upload or transmit viruses or harmful code
To copy, reproduce or exploit website content without permission
To harass, abuse, threaten, defame or discriminate against others
To collect personal information from others
To attempt unauthorised access to any system, account or data
Training and Treatment reserves the right to restrict or terminate access to the website or services where these terms are breached.
20. Intellectual property
All website content, text, branding, logos, images, resources, programmes, downloadable materials, exercise plans and other materials created by Training and Treatment remain the intellectual property of Training and Treatment unless otherwise stated.
You may not copy, reproduce, distribute, sell, publish, modify or use any content for commercial purposes without prior written permission.
You may use purchased or downloaded resources for your own personal use only.
21. Limitation of liability
Training and Treatment will not be liable for any indirect, incidental or consequential loss, loss of income, loss of data, loss of opportunity or business interruption arising from your use of this website, services, products, programmes or resources.
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Your use of exercises, advice, programmes or resources is at your own responsibility, particularly where completed outside a supervised appointment.
22. Indemnity
You agree to indemnify and hold Training and Treatment harmless from any claims, losses, damages, costs or expenses arising from your breach of these Terms and Conditions, misuse of the website, misuse of resources, or failure to provide accurate information.
23. Severability
If any part of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that part will be removed or limited to the minimum extent necessary. The remaining terms will continue to apply.
24. Changes to these Terms and Conditions
Training and Treatment may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated version date.
Your continued use of the website or services after changes have been posted means you accept the updated Terms and Conditions.
25. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms and Conditions, the website or services provided by Training and Treatment will be subject to the jurisdiction of the courts of England and Wales.
26. Contact information
Questions about these Terms and Conditions should be sent to:
Training and Treatment
CrossFit Wessex, Winnall, Winchester, SO23 7RX
Email: Info@trainingandtreatment.uk